Refund Policy

Refund and Return Policy

At our store, we guarantee the quality of our watches and accessories. We want you to be completely satisfied with your purchase, but we understand that sometimes a return is necessary. Our policy is designed to be as transparent and straightforward as possible.

1. 90-Day Return Guarantee We offer an extended return window to ensure you have enough time to evaluate your new item. You have 90 days from the date of delivery to initiate a return.

To be eligible, the item must be unused, in the same condition that you received it, and in its original packaging.

2. Refund Process Once your return is received and inspected by our quality control team, we will send you an email to notify you of the approval or rejection of your refund.

• Approved Refunds: A credit will automatically be applied to your original method of payment. Please allow a few business days for the transaction to be processed by your bank or card issuer.

3. Return Shipping Costs Customers are responsible for paying the shipping costs for returning items. Original shipping costs are non-refundable. We recommend using a trackable shipping service, as we cannot guarantee the receipt of the returned item.

4. Damaged or Defective Items We take great care in packaging our products, but if you receive a damaged or defective item, we will resolve it immediately.

• Please contact us via our official support channels within 48 hours of delivery.

• Include your order number and clear photos of the damage.

• We will provide a replacement at no cost or a full refund for any confirmed defect.

5. How to Initiate a Return To start a return, please contact our support team through the store's official contact channels. Our team will provide the necessary instructions and the return address.